Citizens National Bank of Lebanon
149 West Main St., PO Box 668
Lebanon, KY 40033
(270) 692-2113
ELECTRONIC FUND TRANSFERS
YOUR RIGHTS AND RESPONSIBILITIES
Indicated
below are types of Electronic Fund Transfers we are capable of
handling, some of which may apply to your account. Please read this
disclosure carefully because it tells you your rights and obligations
for the transactions listed.
You should keep this notice for future reference.
Internet Access Plan transactions - You may access your account(s) by Internet at www.cnboflebanon.com and using your log in id & password to:
transfer funds from checking to checking, savings, line of credit
transfer funds from savings to checking, savings, line of credit
transfer funds from line of credit to checking, savings, line of credit
make payments from checking to checking, savings, line of credit and third party
get balance information about checking, savings, line of credit
get withdrawal history about checking, savings, line of credit
get deposit history about checking, savings, line of credit
get transaction history about checking, savings, line of credit
We do not limit these electronic fund transfers and our fees can be found on our "Contact Us" page.
Documentation
Financial Institution's Liability
Liability for failure to make transfers
- If we do not complete a transfer to or from your account on time or
in the correct amount according to our agreement with you, we will be
liable for your losses or damages. However, there are some exceptions.
We will NOT be liable, for instance:
(1) If, through no fault of ours, you do not have enough money in your account to make a transfer.
(2) If you have an overdraft line and the transfer would go over the credit limit.
(3)
If circumstances beyond our control (such as fire or flood) prevent the
transfer, despite reasonable precautions that we have taken.
(4) There may be other exceptions stated in our agreement with you.
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Confidentiality
We will disclose information to third parties about your account or the transfers you make:
(1) where it is necessary for completing transfers; or
(2) in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or
(3) in order to comply with government agency or court orders; or
(4) if you give us written permission.
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Unauthorized Transfers
(a) Consumer liability.
Tell us AT ONCE if you believe your card and/or code has been lost or
stolen. Telephoning is the best way of keeping your possible losses
down. You could lose all the money in your account (plus your maximum
overdraft line of credit). If you tell us within two business days, you
can lose no more than $50 if someone used your card and/or code without
your permission. (If you believe your card and/or code has been lost or
stolen, and you tell us within 2 business days after you learn of the
loss or theft, you can lose no more than $50 if someone used your card
and/or code without your permission).
If you do NOT tell us within two business days after you learn of the
loss or theft of your card and/or code, and we can prove we could have
stopped someone from using your card and/or code without your
permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not make, tell us
at once. If you do not tell us within 60 days after the statement was
mailed to you, you may not get back any money you lost after the 60
days if we can prove that we could have stopped someone from taking the
money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time period.
(b) Contact in event of unauthorized transfer.
If you believe your card and/or code has been lost or stolen or that
someone has transferred or may transfer money from your account without
your permission, call or write us at the telephone number or address
listed in this disclosure.
In
Case of Errors or Questions About Your Electronic Transfers, Call or
Write us at the telephone number or address listed in this disclosure,
as soon as you can, if you think your statement or receipt is wrong or
if you need more information about a transfer listed on the statement
or receipt. We must hear from you no later than 60 days after we sent
the FIRST statement on which the problem or error appeared.
(1) Tell us your name and account number (if any).
(2) Describe the error or the transfer you are unsure about, and explain as
clearly as you can why you believe it is an error or why you need more
information.
(3) Tell us the dollar amount of the suspected error.
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If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days (20
business days if the transfer involved a new account) after we hear
from you and will correct any error promptly. If we need more time,
however, we may take up to 45 days (90 days if the transfer involved a
new account, a point-of-sale transaction, or a foreign-initiated
transfer) to investigate your complaint or question. If we decide to do
this, we will credit your account within 10 business days (20) business
days if the transfer involved a new account) for the amount you think
is in error, so that you will have the use of the money during the time
it takes us to complete our investigation. If we ask you to put your
complaint or question in writing and we do not receive it within 10
business days, we may not credit your account. An account is considered
a new account for 30 days after the first deposit is made, if you are a
new customer.
We will
tell you the results within three business day after completing our
investigation. If we decide that there was no error, we will send you a
written explanation.
You may ask for copies of the documents that we used in our investigation.
If you have inquiries regarding your account, please contact us at:
CITIZENS NATIONAL BANK OF LEBANON
149 WEST MAIN ST.
P.O. BOX 668
LEBANON, KY 40033
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BUSINESS DAYS:
Monday, Tuesday, Wednesday, Thursday and Friday
Holidays are not included.
PHONE: (270)692-2113
MORE DETAILED INFORMATION IS AVAILABLE ON REQUEST
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